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March 18, 2005

個人情報保護法について思うこと

昔は家に鍵をかけずに出かけ歩いていた。
それでも何の不安もなかった。
それが今は…

昨今、個人情報保護法が成立した。しかし、個人情報が大切であることは、今も昔も変わりない。
「あの会社は社会的にも有名な会社だから安心だ」
「学校がおかしなことをするはずがない」

以前は道義的責任において、個人情報を企業や学校が漏洩するはずがないという前提のもとに社会が築かれていたといえる。
その前提が崩れてきたことが、昨今の個人情報保護法の成立に繋がっている。
前提として『安心であること』はもはや過去のものとなった。

個人情報保護法の成立は、社会(企業や学校など)を「安心するな」「信用するな」というメッセージでもある。
そうであるから、企業や学校は社会に対して信頼を勝ち取る仕組みづくりが必要となる。
本来、個人情報保護法、あるいプライバシーマークの認定制度とはそれを促進することが目的であろう。

顧客や取引先から…
「あそこの会社(学校)は信頼できる(しっかりしている)」
「あそこの会社(学校)に私の情報を教えても大丈夫だ」
…そういった印象を持ってもらうような仕組みを作ることが、本来求められるものであるはずだ。

しかるに現実どうであろう。
「これに署名してください。わからなくても大丈夫ですよ。信用していいですから、署名してください。」
…とわけのわからないままに署名をさせる人たち。
また、「署名していただかなければ取引できません」
…などという対応も耳にする。

すなわち、多くの企業の個人情報保護法のために作った仕組みは、会社の保身、担当者の保身のための道具に摩り替わっている。
もちろん、会社、担当者が自らの法的責任から逃れるために署名などが必要であることを否定するつもりはない。
しかし、それは顧客や取引先に対し、説明責任を果たし、理解していただいた結果としていただくものであろう。

繰り返しになるが、個人情報保護への体制作りは、社会、顧客、取引先との信頼の醸成を目指すはずのものである。
問題は仕組みづくりをしている人たちが、それを理解していないことではないか。
「私どもの会社ではこのような仕組みを作っており、安心して取引していただけます」
…そう社会にアピールするための仕組みづくりにすべきである。




--------------
生涯学習フォーラムとしてメールマガジンを発行していましたが、ニフティとの調整がつかないため、当面は私個人のメルマガとして発行します。
購読していただいている方にお詫びいたします。
《なんか、ホントにブログのタイトルの気分だよ(-o-;)》
それでも、もし…もし、よければ購読していただければうれしいです(^^)
もちろん、ただです(^^;(当たり前か、僕の文章でお金を取ったら詐欺だよね)
[Macky!] 《生涯学習フォーラム》えふらん通信 → 「えふらん通信 」になります。
http://macky.nifty.com/cgi-bin/bndisp.cgi?M-ID=flearn

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